Cancellation & Refund Policy For George’s Watersports Ltd.
Full payment for our activities are made upfront through our website.
If you cancel within 48-hours of your booked tour, then you cannot be refunded.
If you cancel outside of the 48-hour window, then we will issue you a full refund within 7 days of your cancellation.
If we cancel your reservation due to bad weather or a mechanical problem, then we will issue you a full refund within 7 days.
If you are a cruise ship passenger, and your ship is late or doesn’t arrive in Grand Cayman due to events that weren’t in your control, causing you to miss your reservation, then we will issue you a full refund within 7 days.
If you are an overnight guest, then please don’t book our bioluminescence tour on the same day that you fly into Grand Cayman; if your flight is delayed/cancelled, then you won’t be refunded.
If you have a reservation with us, and you miss the tour because you are late, then we do not issue a refund.
If you are intoxicated (under the influence of alcohol) at the beginning of the tour, you will be refused entry and you won’t be refunded.